Before closing on a home in Portofino, you and/or your Realtor should review the governing documents to ensure you understand all of the rules, regulations, and expectations of being a resident.  For safety, security, and privacy, these documents are not available to the general public.  Be sure to ask your Realtor to download these documents from HomeWiseDocs prior to closing to give you ample time to review them.

 

 

Remember, ignorance is not an excuse to work around the government documents! You are responsible for reading, understanding, and adhering to the rules of the community, and you may be subject to fines or other penalties for not following them.

Upon closing, your closing attorney will submit all of the necessary paperwork to the HOA.  This process typically takes anywhere from two to four weeks to complete. Until the paperwork has reached the HOA Management Company, it may be difficult or impossible to register with the HOA Management Portal to setup autodraft dues, or access controlled information only available to registered residents. 

 

Should you have any questions for the HOA, please contact the HOA Management Company using the Contact the HOA page on this site. Be sure to include your name, email address, and the street address of your residence in Portofino.

Mailbox keys should be provided by the builder/developer at closing.  The Board of Directors does not have access to mailbox keys.  Please contact your builder or your closing agent for information about mailbox keys.

1. Vehicle Window Sticker - This is the primary method for access. Up to two stickers are issued (at no cost) to permanent dues-paying homeowners of Portofino. For those homeowners who have more than two vehicles, additional vehicle window stickers can be purchased for $14 each. These should be issued to you by the HOA Management Company at closing, and extras can be purchased through the HOA Management Company.
2. Access Cards - Credit-card sized, weatherproof passes that allow access to the front gate, clubhouses, and pools. Residents may request as many of these as they wish at no cost. While these are great for your pool bag, they are also great for frequent visitors like maids, dogwalkers, nannies, etc. These should be issued to you by the HOA Management Company at closing, and extras can be issued by the HOA Management Company.
3. Mobile Application - a mobile application that allows permanent dues-paying homeowners only to use their phone as an access device. Only the primary dues-paying homeowner can be issued a mobile app, children and other non dues-paying dependents cannot be issued mobile access for legal and safety reasons. The HOA Management Company will provide directions on how to register for this mobile app once you move in.

The following information can be used to setup utilities for new residents.

 

 

There is only one energy provider serving this area.

• Duke Energy Progress: (800) 452-2777

There is only one natural gas provider serving this area.

• Piedmont Natural Gas: (800) 752-7504

 

There is only one water utility provider serving this area.

• Johnston County Public Utilities: (919) 989-5075

 

There are several providers for television, phone, and high-speed internet serving this area:

• BrightSpeed: (800) 201-4099
• Spectrum: (800) 892-4357
• AT&T: (844) 886-4258

 

HOA mandates that all residents use Anchor Disposal at the contracted rate. Residents using a trash provider other than Anchor Disposal will be subject to fines. 

• Anchor Disposal: (919) 585-2035