New Resident Information
The following information is provided to help new and future homeowners get situated in Portofino.  The information on this page is subject to change.

Registering with the HOA

Upon closing, your closing attorney will submit all of the necessary paperwork to the HOA.  This process typically takes anywhere from two to four weeks to complete. Until the paperwork has reached the HOA Management Company, it may be difficult or impossible to register with the HOA Management Portal to setup autodraft dues, or access controlled information only available to registered residents. 
 
Should you have any questions for the HOA, please contact the HOA Management Company using the Contact the HOA page on this site. Be sure to include your name, email address, and the street address of your residence in Portofino.

Mailbox Keys

Mailbox keys should be provided by the builder/developer at closing.  The Board of Directors does not have access to mailbox keys.  Please contact your builder or your closing agent for information about mailbox keys.

Access Control to the Neighborhood

Portofino is a controlled access community (we are not a true gated community). As such, there are several methods to gain access to our community:
 
  1. Vehicle Window Sticker - This is the primary method for access. Up to two stickers are issued (at no cost) to permanent dues-paying homeowners of Portofino. For those homeowners who have more than two vehicles, additional vehicle window stickers can be purchased for $14 each. These should be issued to you by the HOA Management Company at closing.
  2. Access Cards - Credit-card sized, weatherproof passes that allow access to the front gate, clubhouses, and pools. Residents may request as many of these as they wish. These are great for frequent visitors like maids, dogwalkers, nannies, etc. These should be issued to you by the HOA Management Company at closing.
  3. Mobile Application - a mobile application that allows permanent dues-paying homeowners only to use their phone as an access device. Only the primary dues-paying homeowner can be issued a mobile app. Children and other non dues-paying dependents cannot be issued mobile access for legal and safety reasons. You can, however, use this app to generate guest passes for visiting family and friends. You can register for the mobile application by sending an email to tech@portofinonc-hoa.com.
 
Please note that all access control stickers, cards, and guest passes tie back to the dues-paying homeowner.  Those homeowners are responsible for the actions of residents and guests who use access control methods on their behalf.

Utilities

The following information can be used to setup utilities for new residents.
 
 
Electric:
There is only one energy provider serving this area.
  • Duke Energy Progress: (800) 452-2777
 
Gas:
There is only one natural gas provider serving this area.
  • Piedmont Natural Gas: (800) 752-7504
 
Water:
There is only one water utility provider serving this area.
  • Johnston County Public Utilities: (919) 989-5075
 
Internet/Cable/Phone:
There are several providers for television, phone, and high-speed internet serving this area:
  • BrightSpeed: (800) 201-4099
  • Spectrum: (800) 892-4357
  • AT&T: (844) 886-4258
 
Trash & Recycling:
HOA mandates that all residents use Anchor Disposal at the contracted rate. Residents using a trash provider other than Anchor Disposal will be subject to fines. 
  • Anchor Disposal: (919) 585-2035
Should you have any additional questions before, during or after your move-in, please contact the HOA Management Company using the Contact the HOA page on this site. Be sure to include your name, email address, and the street address of your residence in Portofino.